The Malcolm Hotel is located at 321 Spring Creek Drive in Canmore, Alberta, in the Spring Creek neighbourhood, about a 5-minute walk from downtown Canmore's main street.
The hotel is approximately 110–120 km (about 70 miles) from Calgary International Airport (YYC), roughly a 1-hour 15-minute to 1-hour 30-minute drive via the Trans-Canada Highway.
Yes. The hotel sits in the Bow Valley just outside Banff National Park, with easy access to Banff, Lake Louise, world-class ski resorts, championship golf courses, and Bow Valley outdoor adventures.
The Malcolm Hotel doesn't run its own shuttle, but the concierge team can arrange rental cars, chauffeur service, airport shuttles, taxis, and Roam Bus routes between Calgary Airport and the hotel.
Check-in is at 4:00 pm, and check-out is at 11:00 am. Early or late check-out can be requested and is granted based on availability.
It depends on the rate booked. Promotional and discounted rate bookings are paid in full at the time of booking and are non-refundable, non-cancellable, and non-transferable. Standard rates booked directly come with more flexible cancellation and modification terms. Contact the reservations team to confirm the policy attached to your specific rate.
Yes, through its Best Rate Guarantee. If you find a lower published rate elsewhere after booking directly on malcolmhotel.ca, submit a claim within one hour of booking; approved claims receive the lower rate plus an additional 10% off.
Yes. The Malcolm Hotel offers paid valet, first come first serve underground parking, and streetside parking for guests.
Yes, all guest suites and the entire hotel are 100% non-smoking.
Yes. Guests can look up an existing reservation using their confirmation number and last name through the Modify/Cancel Booking page on malcolmhotel.ca.
The hotel features 124 well-appointed four-star rooms and suites, many with private balconies and mountain or creek views.
Options include the Malcolm Premium Double Queen, Mountain View Premium King, and Mountain View Royal King Suite, each featuring a walk-in rain shower and a 50-inch smart TV
Guests enjoy a rooftop heated outdoor pool, hot tubs, and firepit with seasonal bar, a 24-hour Fitness Centre, the Highland Games Lounge (pool table, foosball, board games), a Stretch Room, an outdoor fire pit area, high-speed Wi-Fi, and underground parking.
The rooftop pool and hot tubs are open daily from 8:00 am to 10:00 pm. Per Alberta Health Services guidelines, they closed when the outdoor temperature, including wind chill, reaches -24°C or colder.
The Stirling Grill & Lounge serves:
Breakfast 7am – 11am
Lunch, Dinner, & Cocktails daily 11:30 am - 9:30 pm
There are also seasonal offerings like High Tea and The Stirling Experience tasting menu to enjoy, plus exciting events that rotate seasonally.
The Creekside Patio (Summer) and Creekside Fire Pits (Winter) offer outdoor dining and drinks.
The Pulse General Store + Coffee Bar in the lobby serves Rosso Coffee and artisan food daily from 6:30 am to 6:00 pm.
Yes, including Wednesday Fondue & Wine Night and a Sunday Prime Rib Buffet, plus rotating seasonal dining promotions.
Yes. Limited dog-friendly rooms are available on request, and dogs are welcomed with their own dog bed and house made treats.
Call Guest Services at 403-812-0680 to check pet-friendly room availability before booking.
Yes. Certified service dogs are welcome in pet-friendly rooms with presentation of a government-issued service dog registration or ID.
Yes, several are nearby: Quarry Lake Dog Park (with an off-leash swim pond), Elk Run Dog Park, Cougar Creek/Highway 1A Dog Park, and Palliser Dog Park.
The Malcolm Hotel is located in the heart of Spring Creek, a vibrant mountain neighbourhood with its own restaurants, cafés, shops, walking paths, and scenic creekside trails just steps from the hotel. Downtown Canmore’s shops, restaurants, and galleries are also just a short walk away.
Surrounded by the Canadian Rockies, guests have easy access to Banff National Park and Kananaskis Country, along with world-class downhill and cross-country skiing, championship golf courses, hiking, biking, and endless Bow Valley outdoor recreation.
Looking for recommendations? Our Concierge team is happy to share local favourites and can assist with booking activities and dinner reservations.
Yes. The hotel offers 8,800 sq. ft. of function space accommodating up to 280 guests, including a 1,200 sq. ft. outdoor event space, making it a popular venue for Canmore weddings, conferences, and retreats.
Housekeeping is provided daily. Guests who want service at a specific time can arrange it with the front desk.
Yes, all rooms receive daily evening turndown service.
Yes. The Business Centre is off the main lobby and offers two computers with internet access and complimentary black-and-white printing. Large-volume or colour printing is available for an additional charge through the front desk.
Yes, the Bell Attendant team offers secure, staff-accessible luggage and sports equipment storage on the main floor, available 24 hours a day.
The Malcolm Hotel is a 100% non-smoking property. Evidence of smoking in a guest suite results in a $500 daily cleaning charge. Smoking is also strictly prohibited in the pool and hot tub area.
Guests can choose from paid valet parking, self-parking in the underground parkade (available on a first-come, first-served basis), or public street parking. The underground parkade has a maximum vehicle height of 7 ft (2.13 m). Guests with oversized vehicles should use alternative parking, as they are responsible for any damage caused by exceeding the height restriction.
Yes. Through a partnership with Rebound Cycle and Spring Creek, guests can enjoy complimentary use of a community bike for up to one hour, with additional time available for $10 per hour. Helmets and locks are provided, and guests are required to complete a waiver before riding. Riders under 16 must be accompanied by an adult. Please note that children’s bikes are not available.
Yes. Bike storage is available in the underground parkade on a first-come, first-served basis. Guests are required to provide their own lock, as bikes are not permitted in guest rooms. Please note that the hotel is not responsible for any loss, theft, or damage.
The Fitness Centre is open 24 hours a day and is conveniently located on the second level next to the pool. It features a treadmill, elliptical, and weight circuit, along with floor-to-ceiling south-facing windows offering beautiful mountain views.
The Highland Games Lounge & Library is a complimentary guest space located on the mezzanine level above Guest Services. Guests can enjoy a pool table, foosball, poker table, chess and checkers, a Scrabble wall, as well as a selection of board games and books. Food and beverage delivery is available daily from 7:30 a.m. to 9:00 p.m., and billiard balls and cues can be signed out at the Front Desk.
Guests under 16 must be accompanied by an adult, and there is no lifeguard on duty.
Yes. Guests can reserve a private fire pit for $60 for 90 minutes, which includes seating for up to four guests, a s’mores kit, and hot chocolate for each person. Additional guests are $10 per person, and food and beverage service is also available. Reservations require at least 24 hours’ notice and are offered seasonally from mid-September through mid-May, weather permitting. Fire pits are unavailable when temperatures fall below -20°C.
Yes. Our Concierge and Food & Beverage teams can help arrange made-to-order amenities to make special occasions even more memorable. For guests interested in hosting an event at The Malcolm Hotel, the Front Desk can also arrange event space tours daily between 10:00 a.m. and 3:00 p.m.
Our Front Desk is available 24 hours a day, with the Concierge Desk available daily from 9:00 a.m. to 9:00 p.m. to assist with reservations, local recommendations, and personalized requests.
No. Microwaves are not provided in guest rooms. The Front Desk can assist with warming baby bottles or formula upon request; however, in accordance with Alberta Health Services regulations, the hotel is unable to heat or reheat any other food items.
Yes. Guest rooms feature 50-inch Samsung Smart TVs with access to popular streaming apps. Guests can sign in using their own personal streaming accounts to enjoy their preferred content during their stay.
Yes, on request. Canmore sits at 4,296 ft elevation, and the hotel keeps a limited supply of humidifiers and portable fans for guest comfort.
Yes. Every guest room includes a Nespresso Vertuo machine, so you can enjoy freshly brewed coffee from the comfort of your room.
Guests get 20 minutes of complimentary North American long distance daily. Local, in-house, and toll-free calls are always free; long distance beyond the daily allowance is billed at regular rates.
The Malcolm Hotel is a Built Green Canada property that uses geo-exchange/geothermal heating and cooling. The hotel also runs a towel and linen reuse program, a recycling program, sustainable purchasing practices, and a staff Green Team that reviews environmental initiatives monthly.
Reservations: 1-888-570-0603 or reservations@malcolmhotel.ca
General Inquiries: 1-403-812-0680 or info@malcolmhotel.ca
Group & Event Inquiries: sales@malcolmhotel.ca
Address: 321 Spring Creek Drive, Canmore, Alberta T1W 2G2.