Dear Valued Guests and Family,
The team at The Malcolm Hotel has been closely monitoring the events around the COVID-19 pandemic. The Government of Canada, the Government of Alberta, and the Town of Canmore, have come together to put out a statement asking visitors and non-residents to stay home, for the foreseeable future. Due to increased concerns surrounding our capacity as a small town, we have made the difficult decision to close our property until April 15, 2020 effective March 29, 2020. This decision has not been taken lightly, but we are keeping with the recommendations from the municipal, provincial and federal governments.
The safety and wellbeing of our guests, staff, and the Canmore community are our highest priority, and we feel it is our responsibility to ensure everyone is given the space to follow the directives of our leaders to social distance and avoid non-essential travel.
We will continue to have front desk agents available from 9:00 am-9:00 pm daily to assist with any questions via telephone and email.
All guests with upcoming reservations through until the end of April are welcome to either:
1) Postpone their reservations with a 125% credit offered if used before April 30, 2021, or
2)Receive a full refund, or
3)Transfer to our Spring Creek Luxury Condo properties for the same dates as reserved for an alternative vacation option, where we can ensure distancing, luxurious amenities, full kitchens, outdoor decks and independent living at no extra charge.
Our team asks for patience while we process these changes.
Thank you and be well,
The Management and Staff at The Malcolm Hotel
The team at The Malcolm Hotel has been closely monitoring the events around the COVID-19 pandemic. The Government of Canada, the Government of Alberta, and the Town of Canmore, have come together to put out a statement asking visitors and non-residents to stay home, for the foreseeable future. Due to increased concerns surrounding our capacity as a small town, we have made the difficult decision to close our property until April 15, 2020 effective March 29, 2020. This decision has not been taken lightly, but we are keeping with the recommendations from the municipal, provincial and federal governments.
The safety and wellbeing of our guests, staff, and the Canmore community are our highest priority, and we feel it is our responsibility to ensure everyone is given the space to follow the directives of our leaders to social distance and avoid non-essential travel.
We will continue to have front desk agents available from 9:00 am-9:00 pm daily to assist with any questions via telephone and email.
All guests with upcoming reservations through until the end of April are welcome to either:
1) Postpone their reservations with a 125% credit offered if used before April 30, 2021, or
2)Receive a full refund, or
3)Transfer to our Spring Creek Luxury Condo properties for the same dates as reserved for an alternative vacation option, where we can ensure distancing, luxurious amenities, full kitchens, outdoor decks and independent living at no extra charge.
Our team asks for patience while we process these changes.
Thank you and be well,
The Management and Staff at The Malcolm Hotel
