A Message from the General Manager
It is my absolute pleasure to welcome you to The Malcolm Hotel, nestled within the heart of Spring Creek in beautiful Canmore.
What began as a small family-operated dairy farm supplying milk to local miners has transformed over the decades into one of Canmore's most vibrant and celebrated communities. Through the vision and dedication of the Kernick family, Spring Creek has evolved into a thriving mountain destination featuring residential neighborhoods, a seniors' village, locally owned boutiques, art galleries, restaurants, and exceptional hospitality experiences.
Since opening on November 3, 2018, The Malcolm Hotel has proudly served as the cornerstone of the Spring Creek community. Inspired by the legacy of Scottish hospitality, our hotel features 124 guest rooms and suites, versatile meeting and event spaces, The Stirling Dining Room & Lounge, The Pulse Coffee House & General Store, a heated outdoor pool, hot tubs, pool bar, and breathtaking mountain views from every corner of the property.
As Spring Creek Resorts continues to grow, we are excited for the next chapter in its story. The upcoming Alexander Spa Hotel, anticipated to open in early 2027, will introduce a premier wellness and luxury spa experience to the community. Looking ahead, the Franklin Family Hotel, expected in 2028, will expand Spring Creek's hospitality offerings with a family-focused mountain retreat designed to create unforgettable experiences for guests of all ages. Together, these additions will further strengthen the vision of Spring Creek as a world-class resort destination while preserving the character and charm that make Canmore so special.
Our team at The Malcolm Hotel is committed to delivering exceptional service and creating memorable experiences for every guest. We invite you to share your stay with fellow travelers through our social media channels and, most importantly, to let us know if there is anything we can do to make your time with us even more enjoyable.
Thank you for choosing The Malcolm Hotel. We are honoured to be part of your Canmore experience.
Yours in hospitality,
Andrew Shepherd
General Manager
SUSTAINABILITY AT THE MALCOLM
The Malcolm Hotel is dedicated to incorporating conservation and resource management into the execution of our daily operations. In support of this,
we have the following initiatives in place:
- Sustainable Policy & Action Plan – The Malcolm Hotel’s environmental policy is a declaration of our commitment to effectively addressing environmental issues that are a result of our daily operations.
- Green Team – Our Green Team is a group of representatives from each department who meet monthly to discuss, implement and review various green initiatives.
- Sustainable Purchasing – When possible, we opt to buy in bulk to reduce excess packaging, purchase locally to reduce shipping impacts as well as purchase items that are not single-use, including amenities in reusable dispensers and the purchase of organic/sustainable products.
- Towel/Linen Reuse Program – In an effort to reduce water consumption and pollutants, we do not refresh towels or linen daily, unless otherwise requested.
- Recycling Program – We recycle as much as possible in an effort to minimize the amount of waste generated through daily operations.
- Energy & Water Management – We have invested in equipment that helps to reduce consumption of these resources, and also provide training to staff on how to manage the use of these resources responsibly.
- Communication – We communicate our initiatives to our guests, suppliers and employees in order to generate awareness and inspire mutual participation.
OUR SUSTAINABILITY STORY
Situated in Canmore, The Malcolm Hotel is fortunate to be surrounded by natural beauty and since the conception, there has been a commitment to protecting that environment. It has been, and continues to be, our initiative to minimize our ecological footprint and strive towards sustainability since day one.
Using the prime location between Policeman’s Creek and Spring Creek, geothermal technology is used to sustainably supply water and heat efficiently throughout the building. Instead of using fossil fuels to heat in the winter and electric air conditioners in the summer, the geothermal system allows the hotel to take heat out of the ground in the winter and put it back in the summer.
Guests will see many of our environmentally conscious building decisions on display as soon as they arrive at the hotel. The Grand Lobby was built to not only welcome guests, but to ensure sustainable efficiency from the moment our guests walk in the door. The positioning and placement of energy efficient windows supplies natural lighting throughout the building, offering warmth into the hotel on a continual basis. The staircase was built from ethically sourced wood and irons from local suppliers.
The Malcolm Hotel has truly been built to leave an everlasting legacy in Canmore while creating a minimal footprint on our community.
We invite you to support our environmental efforts by participating in our programs and by providing us with your feedback. Please email us with any questions or suggestions with regards to our sustainability platform.