A Message from the GM
It is my absolute pleasure to welcome you to The Malcolm Hotel in Spring Creek, Canmore. Originally a dairy farm supplying milk for the local miners, Spring Creek has gone through many phases over the years. The master vision of Spring Creek has now come to life with several condo building, a senior's village, many locally owned shops including art galleries and restaurants, and of course, the beautiful and unparalleled Malcolm Hotel.
Officially opened on November 3, 2018, The Malcolm Hotel boasts 124 rooms, a full-service conference facility, the Stirling Lounge and Restaurant, The King's Table fine dining experience, Creekside Patio, The Pulse General Store & Coffee Bar, outdoor heated pool and two hot tubs with a pool bar (for hotel guests only), and a breathtaking outdoor fire pit.
Our team here at The Malcolm Hotel are leaders in service excellence and are here to provide you with an amazing experience. I invite you to join us on our social media sites to share your experience with your fellow travelers. If you require anything at all during your stay, please do not hesitate to let our team know how we may be of assistance.
Yours in hospitality,
Andrew Shepherd
General Manager
ADJUSTING THE TEMPERATURE IN YOUR ROOM
During the warm summer months and cool winter days, the temperature in the rooms can fluctuate according to the outside weather. The Malcolm Hotel is a proud Built Green Canada property, and operates on geo-exchange for heating and cooling.
A few tips and tricks to ensure maximum temperature comfort:
• Always leave patio doors closed whenever possible - even when using your patio.
• On sunny warm days, leave your blackout curtains drawn to avoid additional heat from the sun entering your room.
• Always draw your blackout curtains if you are leaving the hotel to adventure for the day. Rooms with open curtains on sunny days can warm up drastically and counteract the geo-exchange cooling system.
• Find a comfortable temperature in your room upon your arrival and avoid further adjustment to the geo-exchange operated thermostat.
One of our bell attendants would be happy to assist you in showing you how to adjust your thermostat.
SUSTAINABILITY AT THE MALCOLM
The Malcolm Hotel is dedicated to incorporating conservation and resource management into the execution of our daily operations. In support of this,
we have the following initiatives in place:
- Sustainable Policy & Action Plan – The Malcolm Hotel’s environmental policy is a declaration of our commitment to effectively addressing environmental issues that are a result of our daily operations.
- Green Team – Our Green Team is a group of representatives from each department who meet monthly to discuss, implement and review various green initiatives.
- Sustainable Purchasing – When possible, we opt to buy in bulk to reduce excess packaging, purchase locally to reduce shipping impacts as well as purchase items that are not single-use, including amenities in reusable dispensers and the purchase of organic/sustainable products.
- Towel/Linen Reuse Program – In an effort to reduce water consumption and pollutants, we do not refresh towels or linen daily, unless otherwise requested.
- Recycling Program – We recycle as much as possible in an effort to minimize the amount of waste generated through daily operations.
- Energy & Water Management – We have invested in equipment that helps to reduce consumption of these resources, and also provide training to staff on how to manage the use of these resources responsibly.
- Communication – We communicate our initiatives to our guests, suppliers and employees in order to generate awareness and inspire mutual participation.
OUR SUSTAINABILITY STORY
Situated in Canmore, The Malcolm Hotel is fortunate to be surrounded by natural beauty and since the conception, there has been a commitment to protecting that environment. It has been, and continues to be, our initiative to minimize our ecological footprint and strive towards sustainability since day one.
Using the prime location between Policeman’s Creek and Spring Creek, geothermal technology is used to sustainably supply water and heat efficiently throughout the building. Instead of using fossil fuels to heat in the winter and electric air conditioners in the summer, the geothermal system allows the hotel to take heat out of the ground in the winter and put it back in the summer.
Guests will see many of our environmentally conscious building decisions on display as soon as they arrive at the hotel. The Grand Lobby was built to not only welcome guests, but to ensure sustainable efficiency from the moment our guests walk in the door. The positioning and placement of energy efficient windows supplies natural lighting throughout the building, offering warmth into the hotel on a continual basis. The staircase was built from ethically sourced wood and irons from local suppliers.
The Malcolm Hotel has truly been built to leave an everlasting legacy in Canmore while creating a minimal footprint on our community.
We invite you to support our environmental efforts by participating in our programs and by providing us with your feedback. Please email us with any questions or suggestions with regards to our sustainability platform.