ASAP Award Winner!
By meeting ASAP requirements and earning the right to display the ASAP logo and certificate, The Malcolm Hotel is making a promise to staff and guests to prioritize their health & safety.
CLIQUE HOTELS & RESORTS IS INTRODUCING EVEN HIGHER STANDARDS OF CLEANLINESS.
Making Rooms For Life
As your spirits start to lift and summer is in full swing it’s time to start making room for family and friends. Clique Hotels & Resorts has been busy redefining our cleaning standards for your peace of mind and well-being.
CLIQUE CLEAN IS OUR COMMITMENT:
Based on Alberta Health Services Guidelines, frequently touched areas like elevator buttons, door handles, credit card machines, handrails will be cleaned and disinfected frequently. Hand sanitizer will be provided in the lobby. Time limit has been implemented in the pool and hot tub areas. Our pool and hot tubs are operating at limited capacity to facilitate physical distancing.
All housekeeping staff has received additional training to vigorously wipe and disinfect all touchpoints including all surfaces, television remotes, phones, faucet handles, thermostats and door handles.
Additional measures include:
- Team members will not enter a room occupied by a guest.
- Housekeeping refresh service will be provided after 3 nights when the guest is not present in the room.
Disinfecting wipes will be provided in our lobbies allowing guests to wipe any surface they may come in contact within public areas and/or their room when available.
REMOVE IN-ROOM PAPER MATERIAL
Any paper pads, pens, guest directories, magazines, or in-room marketing materials or items that may have come in contact with previous guests will be removed from the rooms. All of these items will be available on request.
In addition to our CLIQUE CLEAN initiatives, we have introduced barriers and signage to limit contact with our staff and other guests. Barriers are in place to provide 2 meters of space at staff contact points. Signage will provide direction to guests to maintain safe distances and provide elevator etiquette. Housekeeping and maintenance staff will not enter a room while occupied by a guest. Moving forward, the CLIQUE CLEAN team will adapt to new procedures recommended by Health Authorities as they become applicable.